Exxodus Cleaning is a Dallas-based residential and commercial cleaning company. They manage recurring service appointments and one-time deep cleans across a growing customer base, with bookings coming in through their website, phone, and referrals.
The Problem
Booking and dispatch were handled manually. Customers called, texted, or filled out website forms — and someone on the team had to manually log each request, check crew availability, and confirm a time slot. Follow-up communication (confirmations, reminders, post-service feedback requests) happened ad hoc, often falling through the cracks during busy weeks. Schedule changes meant a chain of phone calls. The owner spent hours each week on coordination instead of growing the business.
What We Built
We built a fully automated booking, dispatch, and customer communication system. Every inbound lead — web form, missed call, or referral — gets captured instantly into the CRM. The system checks crew availability, suggests open slots, and confirms the booking with the customer automatically. Reminder messages go out before each visit; post-service follow-ups go out the day after. When a customer reschedules, the system handles it without anyone on the team picking up the phone. The entire workflow runs in their own GoHighLevel sub-account — they own the data and the system.
Results
Bookings are captured 100% automatically with zero manual entry. Customer communication runs 24/7 — confirmations, reminders, and follow-ups go out on schedule whether the team is on the clock or not. Since launch, no manual intervention has been required. The owner has reclaimed the hours previously spent on coordination and reinvested them in growth.